That’s the mystery.Each BoxieJoy Mystery Box contains a surprise mix of products selected from our available inventory. Depending on the box or drop, you might discover tech accessories, collectibles, beauty finds, lifestyle products, fashion accessories, and more.The exact contents stay secret until you open the box — that’s part of the fun.

Yes. Unless clearly stated otherwise on the product page, items included in BoxieJoy Mystery Boxes are new and unused.We source products from a variety of inventory channels, including overstock, surplus inventory, excess stock, and selected distribution partners.Packaging may occasionally vary, but we do not intentionally include used products in boxes sold as new.

Not necessarily.The products shown in our photos, videos, ads, and unboxings are examples of what may appear in selected boxes or drops. Because every Mystery Box is different, specific products, brands, colors, models, or combinations are not guaranteed unless we explicitly say otherwise.Think of them as a peek at what’s possible — not a packing list.

They can be.We build each box from the inventory available for that particular box or drop, so contents and combinations may vary from one order to another.You may occasionally receive an item that has appeared in another BoxieJoy box, but the exact assortment is not guaranteed to be the same.

No — the surprise is the point.You choose the Mystery Box or theme that fits you best, and we take care of the rest. Individual items cannot normally be selected, swapped, or requested unless a product page specifically offers customization options.You pick the box. We keep the secret.

Each BoxieJoy box has its own personality:

Yellow Box — Everyday Surprise
Our signature BoxieJoy experience with a fun mix of everyday finds and unexpected surprises.

Pink Box — Cute & Lifestyle
A playful mix focused on cute finds, accessories, beauty, lifestyle products, and feel-good surprises.

Blue Box — Tech & Gadgets
Built around electronics, tech accessories, gadgets, and other modern finds.

Black Box — Premium Finds
A more premium BoxieJoy experience featuring a higher-tier mix of products and elevated finds.

Limited Drops — Rare & Special Releases
Special boxes released in limited quantities, with unique themes, seasonal concepts, or harder-to-find assortments. Once a Limited Drop is gone, it may not return.

Exact contents vary by box and drop. Check the individual product page for the most up-to-date details before ordering.

We start preparing orders pretty quickly, so contact us as soon as possible if you need to make a change or cancel your order.If your order hasn’t entered processing or fulfillment yet, we’ll do our best to help. Once an order has been packed or shipped, we may no longer be able to change or cancel it.The sooner you reach out, the better.

Maybe — if we catch it in time.Contact us as soon as possible with your order number and the correct shipping address. If your order hasn’t been processed or shipped yet, we’ll do our best to update it.Once a package has entered fulfillment or been handed over to the carrier, we can’t guarantee that the address can be changed.Please double-check your shipping details before placing your order.

Absolutely.You can order multiple Mystery Boxes in the same order, including different colors, themes, or drops when available.Depending on inventory and fulfillment location, your order may occasionally arrive in more than one package.More boxes. More surprises.

Most order confirmation emails arrive within a few minutes.If you don’t see yours, check your spam, junk, or promotions folder first and make sure the email address entered at checkout is correct.Still can’t find it? Contact us with your name and the email address used for the order, and we’ll help look into it.

We’ll send you a shipping confirmation email once your order is on its way.The email will include your tracking information when available, so you can follow your BoxieJoy from dispatch to delivery.You can also visit our Track Your Order page to check its journey.

We can’t guarantee that separate orders can be combined.Because orders may enter fulfillment quickly or be assigned to different fulfillment locations, separately placed orders may be processed and shipped individually.If you’ve just placed the orders, contact us as soon as possible and we’ll see what we can do.

Once an order has been submitted, we generally can’t add additional products to it.If you’d like another Mystery Box or item, the easiest option is to place a new order.Separate orders may ship separately and could arrive at different times.

Contact us as soon as possible.Send us your order number along with the correct information. If fulfillment hasn’t started, we’ll do our best to update the order.Once an order has been processed or shipped, some changes may no longer be possible.

We ship BoxieJoy orders to customers across a range of international destinations.Shipping availability depends on your destination and will be confirmed at checkout. If your address is eligible for delivery, the available shipping options will appear before you complete your order.

BoxieJoy works with a network of fulfillment locations and logistics partners.Your order may be fulfilled from different locations depending on inventory availability, destination, product allocation, and shipping efficiency.Because our Mystery Box inventory changes from drop to drop, the fulfillment location may vary between orders.

Most orders are processed within 1–3 business days before shipment.Estimated transit times vary by destination:

United States: 7–12 business days
United Kingdom: 6–10 business days
Europe: 7–15 business days
Canada: 8–15 business days
Australia: 7–12 business days
Other destinations: 10–20 business days

These are estimated transit times after dispatch, not guaranteed delivery dates. Customs, local carriers, holidays, weather, and other factors may occasionally cause delays.

Once your order ships, we’ll send you a shipping confirmation email with your tracking information.

You can also use our Track Your Order page to follow your package.

Packed. Shipped. On its way.

Don’t worry — this can happen, especially with international shipments.

Tracking information may take 24–72 hours to appear after your package has been dispatched. You may also see a few days without updates while your package is moving between countries, logistics facilities, or carriers.

If your tracking hasn’t updated for an unusually long time, contact us and we’ll help check it.

In many cases, yes.International shipments may travel through our logistics network before being transferred to a local carrier for final delivery.That means you may see more than one carrier or tracking stage during your BoxieJoy’s journey.

Sometimes.Depending on the number of boxes ordered, inventory availability, and fulfillment location, we may split an order into multiple shipments.

If this happens, your packages may have different tracking numbers and arrive on different days.

No worries — the rest of the surprise may still be on its way.

Customs and tax requirements vary by destination.Where applicable duties or taxes are collected at checkout or included in the shipping service, this will be reflected in your order. In some destinations, local customs authorities or carriers may collect additional charges upon import.

For more information, please see our Shipping & Delivery policy.

International deliveries can occasionally take longer than expected due to customs clearance, carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.If your package has passed the estimated delivery window, contact us with your order number and tracking number, and we’ll help review the shipment.

First, check around your delivery location and ask household members, neighbors, reception staff, or building management in case someone accepted the package for you.You can also contact the local carrier using your tracking information.If you still can’t locate your package, contact us and we’ll help review the available delivery information.

Because the surprise is part of the BoxieJoy experience, we generally don’t accept returns of opened Mystery Boxes simply because you don’t like the items, expected something different, or preferred another customer’s box.If your Mystery Box is still completely unopened and in its original sealed condition, contact us as soon as possible to see whether it’s eligible for return.Any rights you may have under applicable consumer law remain unaffected.

We get it — not every surprise will be everyone’s favorite.Mystery Box contents are randomly selected and vary from box to box. Receiving a product, color, style, or assortment that isn’t your personal preference does not by itself make the order eligible for a refund or replacement.

That little bit of unpredictability is part of the BoxieJoy experience.

That’s different — and we want to know about it.Contact us as soon as possible with your order number, a brief description of the issue, and clear photos of the damaged item and packaging.

Once we’ve reviewed the issue, we’ll provide an appropriate solution based on the circumstances, such as a replacement, store credit, partial refund, or refund.

Please keep the item and its original packaging until we’ve reviewed your request.

If we sent you a different Mystery Box from the one you ordered, contact us and we’ll help make it right.

Please send us your order number and photos of the box you received so we can review the order quickly.

First, check whether your order was split into multiple shipments. Depending on inventory and fulfillment location, different boxes may occasionally arrive separately.

If all shipments have arrived and something is still missing, contact us with your order number and details of what you received.

We’ll review the order and help resolve the issue.

Contact us as soon as possible if you need to cancel.

If your order hasn’t entered processing or fulfillment yet, we’ll do our best to help. Once it has been packed, processed, or shipped, cancellation may no longer be possible.

The sooner you reach out, the better.

Contact our customer support team with:

Your order number
The reason for your request
Photos or videos, if the issue involves damaged, defective, missing, or incorrect items

Please wait for return instructions before sending anything back. Unauthorized returns may not be accepted.

If a return is approved because you changed your mind or for another reason unrelated to an error by BoxieJoy, return shipping costs may be your responsibility where permitted by applicable law.

If we sent the wrong order or an eligible product arrived damaged or defective, we’ll review the return or replacement arrangements with you.

Once a refund is approved and processed, it will normally be sent back to your original payment method.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

We’ll send you confirmation once the refund has been processed on our side.

Individual Mystery Box items generally can’t be exchanged simply for a different product, color, style, or brand.

If an item arrived damaged, defective, or incorrect, contact us and we’ll review the issue.

Limited Drops follow the return conditions shown on their individual product pages and our Returns & Refunds Policy.

Some promotional or limited products may be marked Final Sale where permitted by applicable law. Final Sale status does not remove any mandatory rights you may have for damaged, defective, incorrect, or materially misdescribed goods.